Terms & Conditions

1. Use of this website

This website is operated by ClimateGrid Installations LTD (company number 17363243), registered in England and Wales. By using this website, you agree to these terms. If you do not agree, please do not use this website.

2. Enquiries are not confirmed installation agreements

Submitting an enquiry through this website — whether through the contact form or the climate systems enquiry form — does not constitute a confirmed installation agreement, service commitment, booking or contract. Enquiries are the beginning of a discussion, not a binding arrangement.

All service terms, installation scope, responsibilities, pricing, programme, materials, access requirements, regulated work arrangements and other conditions are agreed directly between the parties before any work begins.

3. Service availability

The availability of plumbing, heating and air-conditioning installation services through ClimateGrid Installations LTD is not guaranteed. Services, capacity, geographic coverage, suitability and pricing are subject to confirmation at the time of enquiry.

4. Regulated work

System suitability, regulated work requirements, certification expectations, safety responsibilities, warranty terms and service responsibilities are agreed directly and are not implied or guaranteed by the content of this website.

ClimateGrid Installations LTD does not guarantee Gas Safe registration, F-Gas certification, REFCOM registration, electrical certification, heat pump certification, boiler manufacturer accreditation, emergency callouts, 24/7 service, guaranteed response times, warranty cover, insurance cover, commercial contracts, public-sector work capability or national coverage unless confirmed directly in writing.

5. No emergency service

This website is not an emergency service. Urgent safety concerns — including gas leaks, electrical emergencies, flooding or other dangerous conditions — should be directed to the appropriate emergency services or qualified and registered professionals immediately.

6. Website content

The content of this website is provided for general information purposes only. It does not constitute legal, building regulations, gas safety, electrical safety, refrigerant compliance, plumbing compliance, heating compliance, warranty, technical or professional advice. You should seek appropriate professional advice before making any installation or building services decisions.

7. Form submissions

You must not submit payment details, access codes, private tenant data, confidential building documents, unsafe system instructions, gas appliance emergencies, electrical safety emergencies or sensitive property information through any form on this website. By submitting a form, you confirm you have not included any of the above.

8. Intellectual property

The content of this website — including text, graphics, logos, design and code — is the property of ClimateGrid Installations LTD or its licensors and is protected by copyright. You may not reproduce, distribute or use any content from this website without permission.

9. Limitation of liability

To the extent permitted by law, ClimateGrid Installations LTD accepts no liability for any loss or damage arising from your use of this website, reliance on its content, or any errors or omissions in the information provided. This limitation does not affect statutory rights or liability for negligence causing personal injury.

10. Governing law

These terms are governed by the laws of England and Wales. Any disputes arising from the use of this website are subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact

For any questions about these terms, contact us at [email protected].