Privacy Policy

1. Who operates this website

This website is operated by ClimateGrid Installations LTD (company number 17363243), a private limited company registered in England and Wales. Our registered office address is 44 York Street, Walton, Liverpool, England, L9 1BW.

You can contact us by email at: [email protected]

2. What data we collect

We may collect personal data when you use the contact form or climate systems enquiry form on this website. The information collected may include:

• Your name
• Your email address
• Your phone number (if provided)
• Property or business name (if provided)
• Property location
• Property type and enquiry details
• Any other information you choose to include in your message

We also collect standard website access data through server logs, including IP addresses, browser type and pages visited. This data is used for website security and performance and is not used for marketing or profiling.

3. Important: what not to submit

Please do not submit the following through any form on this website:

• Payment card details or bank account information
• Property access codes, alarm codes or key safe codes
• Private tenant personal data
• Confidential building documents or legal notices
• Unsafe system instructions or override codes
• Gas appliance details requiring urgent safety attention
• Electrical safety emergencies
• Any information that would require an urgent safety response

Urgent safety concerns should be directed through appropriate qualified or emergency routes. This website is not an emergency service.

4. How we use your data

Information submitted through this website is used to respond to plumbing, heating and air-conditioning installation enquiries. We do not use your personal data for unsolicited marketing, we do not sell it to third parties, and we do not share it except where necessary to respond to your enquiry or where required by law.

5. Legal basis

We process personal data submitted through this website on the basis of legitimate interests — specifically, the legitimate interest in responding to installation enquiries submitted to us. Where you provide your data for the purpose of receiving a response to an enquiry, we process it on the basis of fulfilling a pre-contractual step at your request.

6. Data retention

We retain enquiry data for a reasonable period to allow us to respond to and manage installation enquiries. If you would like your data deleted, contact us at [email protected].

7. Your rights

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing
• Request restriction of processing
• Make a complaint to the Information Commissioner's Office (ico.org.uk)

To exercise any of these rights, contact us at [email protected].

8. Cookies

This website uses cookies. Please see our Cookie Policy for details.

9. Changes to this policy

We may update this privacy policy from time to time. The current version will always be published at climategrid.co.uk/privacy-policy.

10. Contact

For any data protection enquiries, contact us at [email protected].